Author Archive for Eric Garner

One of the key differences between managers who manage up close and those that let go is how they react when their staff run into difficulties, whether over a piece of work that they can’t get right, a relationship in the team that isn’t quite working, or indeed something outside work that is affecting them.

A week or so ago, my wife and I were browsing in a second-hand shop when we came across a beautiful pine corner unit that was perfect for our newly-restored living room. Being cautious, we decided to think it over and return in a few days’ time. When we did, we discovered that the unit [...]

One of the really hard but powerfully effective skills of communications is to speak with good purpose. Speaking with good purpose means conversing with others in a way that is honest, straightforward, and with the aim of building better relationships. Take for example the following phrase: “You’re so sloppy. Your work area is such a [...]

I’m often asked by would-be trainers how they can connect better with their audiences, particularly those who are not too keen on being on the training

How many times have you laughed today? If research is anything to go by, the answer will be, not as much as you should have done.

To find out how other Ticklers and readers responded to these questions click here. If you would like to take this interview as well, mail us your answers at interview@tickledbylife.com. (we will publish only the best responses) What is God? Eric: Wow! What a place to start! They don’t come much bigger than this. This [...]

Gratitude is one of the most powerful forces in the universe. It may not look as good as money, a big car, a palatial house, or the latest makeover – in fact, you can’t see it at all – but, as I’m going to show you, gratitude has more power to change your life than [...]

If you and your organisation are facing large-scale change, you have a number of choices: run away and pretend it isn’t happening, get someone else to fix it, institute some diversionary activity, or cling to what you have in the hope that it will comfort you through the times ahead. Or, you can learn to [...]

When you set yourself a big new goal in an area you’re unfamiliar with, you’re going to go through an initial phase of complete and utter confusion. There’s nothing wrong with this. In fact, you should be delighted. It means you’re doing things right. But it’s not always comfortable. Which is why you need to [...]

A team does as well as you and the team think they can. This idea is known as “the self-fulfilling prophecy”. When you believe the team will perform well, in some strange, magical way they do. And similarly, when you believe they won’t perform well, they don’t. There is enough experimental data to suggest that [...]

If you want to move up the ranks of masterful communication, you have to watch what you say to others. Not just in the showpieces of communication such as a presentation, a memo, or a meeting, but in everyday interaction. Learn these 7 rules and you can quietly and unobtrusively become a master of interpersonal [...]

Learn how to create a balance in your time and work by applying the theory of the Four Elements — earth, fire, air and water — to the way you manage your time. Here is a model of time management that, although highly original and innovative, is based on a theory that is several thousand [...]

Lyndon Baines Johnson was the 37th President of the United States. Politically, he has gone down as one of the most unsuccessful presidents in history due to his inauguration following the assassination of President John Kennedy and his pursuit of Kennedy’s policy in Vietnam. However, Johnson was a great people person who endeared himself to [...]

There is a paradox at the heart of facilitation as there is at the heart of all people management; and that is, that to get people to do great things, we, the group leaders, need to allow things to happen, not by doing a lot but by doing as little as possible. When we get [...]