Some years ago Marcial Losada proved that just three linked, specific ratios of behaviour led to sustained high performance.
1. A roughly equal number of questions to advocacy statements
2. An equal number of statements showing interest in others than oneself – and obviously vice versa
3. at least three times as many positive comments as negative comments (but not more than eleven times as many)
At Dialogue Life we have created a tool to measure teams in these dimensions and give them objective feedback to help them improve their performance.